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Video: Integrate Zendesk and SuiteCRM to power Customer Service in your business

Do you manage all your customers in SuiteCRM but also want your customers to have access to their own portal to communicate with your business? In this video tutorial you will learn how to integrate Zendesk with SuiteCRM so that you can integrate your SuiteCRM cases with Zendesk’s powerful and easy to use customer portal. This integration is ideal for businesses who have a need for customers to submit tickets or issues online, but manage their contacts and cases in CRM. Bringing the two applications makes a powerful and robust customer service operations. Some of the benefits of this integration are:

  • Eliminate the need to manage customer support in 2 applications.
  • Empowering your customers to self serve over the web instead of emailing your business.
  • See a 360 view of all your customers submitted tickets in Zendesk in your SuiteCRM contact and case view.
  • Give Sales, and Marketing a view of customer support interactions in CRM.

For a free consultation on how to set this up for your business, contact us.

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